Warranty Repair / Replacement Request

Please complete this form as accurately as possible — it speeds up processing. Have ready: proof of purchase and the device serial number. Estimated time: 5–7 minutes.

A. Applicant & contact

Return shipping address *

Preferred contact language

ENOther

B. Product identification

Device type *

KeyboardMouseHeadsetBundle

Connection *

WiredWireless 2.4 GHz (dongle)BluetoothCombined

Model *

SKU / article no.

Serial number (S/N) *

Usually on a sticker on the bottom of the device, on the dongle, or on the box.

Color / variant

C. Purchase & warranty

Date of purchase *

Seller / store name

Order / invoice number

Where purchased *

Retail storeOnline storeDirect from hator.com

Proof of purchase attached? *

YesNo

Processing may not be possible without proof of purchase.

Claim type

Legal guarantee of conformity (2 years, EU)Manufacturer guaranteeNot sure — please determine

D. Completeness

E. Fault description

When did the problem first appear *

Or after how much use

How it shows up *

ConstantlyIntermittentlyOnly under certain conditions

Can it be reproduced step by step? Describe

Does it occur on multiple PCs/devices?

YesNoNot tested

Symptoms — Keyboard

Not detected by PCSpecific keys not workingDouble-press / sticky keysBacklight not workingOther

Specific keys not working — which

Keyboard other details

Symptoms — Mouse

Not detected by PCButton not workingDouble-click instead of singleScroll wheel not workingCursor jitter / no trackingDPI / sensor issuesOther

Button not working — which

Symptoms — Headset

No audio leftNo audio rightNo audio bothMicrophone not workingCrackling / interferenceVolume controls not workingConnection dropsOther

Headset other details

Free description of the problem

F. Wireless devices only

Connection method

Dongle 2.4 GHzBluetooth

Power

Built-in rechargeable

Charging / holds charge

FineDoes not chargeDrains quickly

Already tried

Full chargeRe-pairingDifferent USB port for dongleFirmware / software update

G. Condition at the time of shipping

This records the device’s current condition before you ship it. Please note everything present — even minor marks.

Scratches

NoneLightHeavy

Chips / broken parts

NoYes

Dents / deformation

NoYes

Missing parts — what

Serial-number sticker present & legible

YesNo

Other cosmetic notes

Required condition photos taken on the day of shipping *

Overall view: front, back and both sidesClose-up of EACH existing defectSerial-number sticker

Tip: shoot in daylight so defects are visible; a visible date on the photo is recommended.

H. Liquid exposure

Any contact with liquid? *

NoYesUnsure

If yes — what and when

Did the device work afterwards?

YesNo

Any corrosion / residue visible?

NoYes

Liquid damage is generally not covered by warranty.

I. Physical impact

Dropped or hit? *

NoYes

If yes — height / surface

Crushed, stepped on, pet damage, cable pulled/cut

NoYes

If yes — what happened

Exposure to extreme heat / cold / direct sun

NoYes

J. Usage & service history

Used via extension cables / USB hubs / adapters

NoYes

Any self/third-party repair or opening of the housing? *

NoYes

Opening the housing usually ends the warranty.

K. Troubleshooting already performed

Different USB port / different cableDifferent computer / different OSReinstalled drivers / softwareFirmware updateFactory reset / re-pairingNone of the above

L. Desired resolution

RepairReplacementRefund / price reduction

For reference: you generally first choose between repair and replacement; refund/price reduction is a secondary remedy. The final outcome depends on the applicable terms and law.

Refunds are processed by the seller where you purchased the product. If you bought from a reseller, a money-back request must go to that seller. Directly with the manufacturer, the available remedies are repair or replacement.

M. Attachments

Maximum file size: 15 MB. Allowed formats: PDF, JPG, JPEG, PNG, WEBP.

Photo of the overall device *

Maximum file size: 8 MB. Allowed formats: JPG, JPEG, PNG, WEBP.

Photo of the serial-number sticker *

Maximum file size: 8 MB. Allowed formats: JPG, JPEG, PNG, WEBP.

Photo of the damage / defect location

Maximum file size: 8 MB. Allowed formats: JPG, JPEG, PNG, WEBP.

Video reproducing the issue

Maximum file size: 70 MB. Allowed formats: MP4, MOV, AVI, MKV, WEBM. The video is saved on the server and sent as a link.

N. Declarations & consent

Signature or confirmation text *

By typing your full name, you confirm that the information provided in this form is true and accurate.